Returns, Refunds & Damaged Products Policy

We want you to love your Squish! If something isn't right with your order, please let us know as soon as possible so we can help.

1. CHANGE OF MIND

Due to the nature of our products, including handmade and sensory products, we do not generally accept returns or exchanges simply because you have changed your mind.

This includes situations where:

• You decide you no longer want the product
• You selected the wrong colour or product
• You do not like the texture, scent or feel of the product
• A mystery or random product is not the colour or design you hoped to receive

This does not affect any rights you may have under applicable UAE consumer protection law.

2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please check your order as soon as you receive it. If you receive:

• An incorrect product
• A product that is damaged when it arrives
• A product with a missing component
• A product you reasonably believe has a manufacturing defect

please contact us at info@squish.ae within 3 days of delivery.

Please include:

• Your order number
• The name of the affected product
• A brief description of the problem
• Clear photographs and/or video showing the issue

Providing clear photographs or video helps us assess the problem quickly.

3. WHAT HAPPENS NEXT?

Once we receive the information, we will review the issue. Where appropriate, we may offer:

• A replacement
• A refund
• A replacement component
• Another reasonable solution

The appropriate solution will depend on the circumstances and the nature of the problem, subject to your rights under applicable UAE law.

4. HANDMADE SQUISHIES

Our handmade squishies are made individually, so no two will be exactly the same. Small variations may include differences in:

• Colour
• Shape
• Texture
• Filling
• Decoration
• Surface finish
• Air bubbles
• Small surface marks

These are normal characteristics of handmade products and are not automatically considered defects. Your handmade squishy may therefore look slightly different from photographs shown online. That's part of what makes your handmade Squish unique!

5. NORMAL WEAR & TEAR

Squishies are designed to be squeezed, but they are not indestructible. Over time, repeated squeezing and stretching can cause wear.

Damage caused by the following is generally not considered a manufacturing defect:

• Excessive stretching
• Pulling or twisting
• Puncturing
• Biting or chewing
• Rough handling
• Damage caused by sharp objects or fingernails
• Incorrect storage
• Improper heat exposure
• Failure to follow product instructions
• Normal wear and tear

Please treat your Squish with care to help it last as long as possible.

6. LEAKS & TEARS

If your squishy develops a tear or leak, stop using it until the issue has been assessed or repaired. Do not ingest the filling and keep leaked contents away from the eyes, mouth, children and pets. Wash your hands after handling leaked filling.

If the product arrived damaged or developed a problem that you reasonably believe is due to a manufacturing defect, contact info@squish.ae.

7. DIY PRODUCTS & GLUE

DIY products must be used according to the instructions and safety information supplied. Squishy Glue is 18+ purchase only and must be used in accordance with the safety information provided.

Damage caused by incorrect assembly, excessive filling, incorrect glue application, failure to follow DIY instructions or other misuse is not considered a manufacturing defect.

This does not affect your rights where a product itself was supplied defective or otherwise does not comply with applicable consumer protection requirements.

8. MYSTERY & RANDOM PRODUCTS

Part of the fun of mystery, surprise, blind box, assorted and random products is not knowing exactly which one you will receive.

Unless a particular option was specifically selected when ordering, receiving a colour, character or design that you did not prefer is not considered a defect and is not normally grounds for a return or exchange. If the actual product is damaged or defective, however, please contact us.

9. REFUNDS

Where a refund is approved, it will normally be returned using the original payment method where reasonably possible. Processing times after a refund has been issued may vary depending on your bank, card issuer or payment provider.

Delivery fees may not be refundable unless required by applicable law or the refund relates to an error or issue for which Squish is responsible.

10. CANCELLATIONS

If you need to cancel an order, contact us at info@squish.ae as soon as possible. If your order has not yet been prepared or dispatched, we will do our best to accommodate your request.

Once an order has been prepared, handed to the courier or dispatched, cancellation may no longer be possible.

11. YOUR CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict or override any rights available to you under applicable UAE consumer protection law. Where mandatory consumer protection requirements provide you with additional rights or remedies, those requirements will apply.

12. CONTACT US

If there's a problem with your Squish, please get in touch. Email us at info@squish.ae and include your order number, a description of the issue and clear photographs or video where relevant.

Squish
Email: info@squish.ae
Website: www.squish.ae
Instagram: @squish.ae
TikTok: @squish.uae

squeeze. smile. repeat.